Privacy Policy

Orygen, The National Centre of Excellence in Youth Mental Health takes your privacy seriously and is committed to protecting your privacy. This Privacy Policy sets out how we collect and manage personal information and the steps we take to protect it. This Privacy Policy does not affect our obligation of confidentiality to you if you are our client. Your use of the Orygen website indicates that you accept this Privacy Policy and approve the collection, use and disclosure by Orygen of your personal information according to the terms below.

How and why we collect personal information

You provide most of your personal information directly to us and for a specific purpose. When we collect personal information, we will, whenever practical, outline why this information is being collected. We may record your email address and personal information when you:

- Send us a message (e.g. in the Contact Us section) or communicate or interact with us (e.g. by email, phone, online and in person)

- Make a comment on one of the pages

- Request to receive newsletters/updates

- Request to obtain resources such as promotional materials

- Complete the feedback form

- Provide a specific submission to the site (e.g. stories, tips, art work, question etc)

- Register with Orygen to receive updates and news

- Apply for a job with us

- Supply goods or services to us

We collect current and historical personal information including information about your name, contact details, identification, organisation, employment, positions held, forms submitted, payment details and enquiry/complaint details. We also collect personal information about your use of our services and your other dealings with us, including any contact we have with you by telephone, email or online. We sometimes collect your health details, e.g. if you are our patient or a research participant. When you apply for a job with us, we collect information about your experience, qualifications and references and we may ask you to undertake certain tests and provide certain consents for further information collection as part of our recruitment process.

We will use personal information that you give us to answer your enquiries and provide you with the information and services you have requested. We also collect, use and disclose personal information administer and improve our services, maintain and update our records, manage our relationship with you, conduct health and social research, train and manage our people, protect our lawful interests and deal with enquiries and disputes. Unless you opt out, we may use your information on an ongoing basis to contact you (by email, phone and other means) so that we may recommend information, counselling or other services to you.

We may not be able to do these things without your personal information. For example, we may not be able to provide our services or answer your enquiries.

Information provided by third parties

We sometimes collect personal information from third parties including public sources, your representatives and the parties with whom we exchange information as described here.

Information provided by "cookies"

Orygen sometimes uses "cookies" as a reporting mechanism. Cookies identify traffic coming into and out of the Orygen website. Cookies enable our webserver to collect information back from your browser each time you visit the Orygen website. You can find out more about the use of cookies at http://www.cookiecentral.com .

Cookies do not identify individual users. When you visit the Orygen site, our servers may record information about your usage, the time of your visit, its duration, the pages you visit and style settings. Orygen does not collect information that can identify individuals who visit the site. When you look at this website Google Analytics compiles data that records and logs your visit with the following information collected for statistical purposes:

- the user's server address

- the user's top level domain name (for example, .com, .gov, .au,.uk etc)

- the date and time of the visit to the site

- the pages accessed and documents downloaded

- the search words and referral sites used

- the type of browser used

Access to, and use of, this information is restricted to Orygen. No attempt will be made by Orygen to track or identify individual users or their browsing activities, except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect Google Analytics logs. Orygen will only use statistics obtained from cookies to ascertain and follow website usage to enable constant improvements, updates and maintenance of pages of the website.

Protection of personal information

Orygen takes its legal responsibilities regarding information security seriously. These include obligations to take reasonable steps to protect personal information from loss, misuse and unauthorised access and to only keep personal information while it is required for the purpose for which it was collected or for a permitted secondary purpose. We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of our service providers.

Disclosure of the information we collect

Orygen will not disclose your personal information to any third parties without your consent, unless permitted or required to do so by law, in particular when we exercise our Duty of Care. We may exchange your personal information with your and our representatives and with our service providers that assist us with archival, auditing, accounting, customer contact, legal, business consulting, banking, payment, debt collection, delivery, data processing, data analysis, document management, information broking, research, investigation, insurance, website or technology services. We may exchange job applicants’ personal information with academic institutions, recruiters, screening check providers, health service providers, professional and trade associations, law enforcement agencies, referees and their current and previous employers.

Your email address will not be added to any mailing lists without your permission. Some other information you provide us will be included in statistical reporting, for example, information on gender and age.

Access to and correcting your personal information and making complaints

We may from time to time provide you with details of how you can self-manage and update your contact details. If you are unable to access this self-management option and wish to have access to your personal information, please contact us and we will respond promptly.

You can also contact us to request that information about you be corrected. We reserve our right to refuse your request for access or correction if, for example, we consider your request to be frivolous or vexatious, or if we are otherwise legally entitled to do so.

You can also contact us if you have any concerns about how we have handled your personal information. We may request additional details from you regarding your concerns, and may need to engage or consult with other parties in order to investigate and deal with your issue. We will keep records of your request and any resolution.

We may need to verify your identity in relation to any of the above requests. We are happy to provide status updates regarding your requests as required.

Updating our Privacy Policy

We may from time to time revise our Privacy Policy. We will keep you updated on these changes by posting the current version of the policy on our website.

Contacting us

If you wish to access or update your personal information or have any questions or concerns about our Privacy Policy or your privacy, please contact our Privacy Officer by calling 1300 679 436.